Frequently Asked Questions
Do I get a discount on my first order?
Join our mailing list to get a $5 off your first order.
Can I use more than one promo code in a single order?
You can only use one code for each order.
Can I get a corporate discount?
How do I use a discount code?
What can I expect after I complete checkout of my order?
Will I receive an artwork before you proceed to print?
I made a mistake with the name! Can I still change the artwork?
What payment methods do you accept?
What is lead time?
What is your lead time for personalized name stickers, iron on labels, rompers, family tees, pet tees, pencil cases and backpacks?
What is your lead time for personalized height charts and diaper cakes without personalized blankets?
What is your lead time for personalized baby and kids bedding sets, which include baby pillows, baby bolster cases, baby beansprout husk pillows and baby minky dot blankets and diaper cakes with personalized blankets?
What is your lead time for personalized baby hampers and baby gift sets?
Why do you need a 3 weeks lead time for personalized baby bedding sets and hampers?
Can you expedite my order?
Shipping and Delivery
Where do you ship?
We ship from Singapore, within Singapore and to worldwide.
How do you ship?
Are there self pickup options?
Yes, you can opt to pick up from Pioneer (Jurong West).
How long will shipping take?
For Singpost normal postage, usually it takes between 1 to 5 working days for Mr Postman to deliver the package to your letterbox.
For Singpost registered postage, we are using Smartpac within Singapore. Mr Postman usually delivers Smartpacs to letterbox within 1 to 3 working days.
For courier, it will be doorstep delivery within 1 to 2 working days.
What if I'm not home to receive the order by courier?
Usually courier will call you and you can instruct courier to leave the package in a safe hiding place.
Can I specify a delivery timing?
As we are using a 3rd party courier service, delivery is usually within 10am to 8pm and they don't deliver for a fixed timing.