Frequently Asked Questions
Do I get a discount on my first order?
Join our mailing list to get a $5 off your first order.
Can I use more than one promo code in a single order?
You can only use one code for each order.
Can I get a corporate discount?
How do I use a discount code?
What can I expect after I complete checkout of my order?
Will I receive an artwork before you proceed to print?
I made a mistake with the name! Can I still change the artwork?
What payment methods do you accept?
What is lead time?
What is your lead time for personalized name stickers, iron on labels, rompers, family tees, pet tees, pencil cases and backpacks?
What is your lead time for personalized height charts and diaper cakes without personalized blankets?
What is your lead time for personalized baby and kids bedding sets, which include baby pillows, baby bolster cases, baby beansprout husk pillows and baby minky dot blankets and diaper cakes with personalized blankets?
What is your lead time for baby bibs?
What is your lead time for personalized baby hampers and baby gift sets?
Why do you need a 3 weeks lead time for personalized baby bedding sets and hampers?
Can you expedite my order?
Shipping and Delivery
Where do you ship?
We ship from Singapore, within Singapore and to worldwide.
How do you ship?
Are there self pickup options?
Yes, you can opt to pick up from Pioneer, Jurong West, Singapore 643654. Timing is between 9am to 9pm.
We offer Pick Locker collection for the following locker locations. This option is strictly for non urgent orders, and we will process the orders according to our usual lead time, which means, if you need the item the next working day after you place order, you cannot opt for this.
1. Blk 472 Jurong West St 41
2. Blk 934 Jurong West St 91
3. Blk 615 Bedok Reservoir Road
4. Blk 498M Tampines St 45
How much are your shipping charges?
We offer FREE normal postage by Singpost for all our packages above $30, and charge $1.50 for normal postage for packages below $30. However packages sent by normal postage is NOT trackable, We can only provide photo proof of package, taken before we mail out.
Registered mail is between $2.50 to $6.00 per package, depending on the item weight. Packages mailed via registered postage comes with a tracking number, which will be provided when we send out the package.
Courier delivery is a flat $9 and it's a doorstep delivery service.
How long will shipping take?
For Singpost normal postage, usually it takes between 1 to 5 working days for Mr Postman to deliver the package to your letterbox.
For Singpost registered postage, we are using Smartpac within Singapore. Mr Postman usually delivers Smartpacs to letterbox within 1 to 3 working days.
For courier, it will be doorstep delivery within 1 to 2 working days.
What if I'm not home to receive the order by courier?
Usually courier will call you and you can instruct courier to leave the package in a safe hiding place.
Can I specify a delivery timing?
As we are using a 3rd party courier service, delivery is usually within 10am to 8pm and they don't deliver for a fixed timing.
I think I lost my package. Can you mail another set to me?
If you have opted for normal postage, it is done through Singpost normal mail, and it is not trackable. Label of Love Studio is not responsible for lost mails through Singpost normal postage. We will show you the photo of the package before we mail out, and if the address written is per the address provided in your order, we do not do a free replacement. However, we will be most happy to give you a discount off a reprint.
If you have opted for registered postage or courier delivery, and the tracking indicates the package as delivered, please check with your family members as they may have collected the package on your behalf.